Welcome to Shujaa Steel East Africa Manufacturers (“Shujaa Steel,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.shujaasteel.com and our products and services. By accessing, browsing, or making a purchase through our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Definitions

• “Website” refers to www.shujaasteel.com and any related platforms.
• “User” or “You” refers to any person or entity accessing or using our website or services.
• “Products” refer to chainlink fencing, barbed wire, BRC, binding wire, nails, and other steel products sold on our website.
• “Order” refers to any purchase made on our website or through direct communication with our team.

2. Use of Our Website

• You must be 18 years or older to place an order or use certain features of the website.
• You agree to use this website for lawful purposes only and in compliance with applicable laws.
• You may not use the website to distribute spam, malicious software, or engage in fraudulent activity.

3. Products & Orders

3.1 Product Availability

• We strive to keep our product listings accurate, but availability may change without notice.
• If an item becomes unavailable after you place an order, we will notify you and provide an alternative or refund.

3.2 Pricing & Payments

• All prices are listed in Kenyan Shillings (KES) and are subject to change without notice.
• We accept payments via M-Pesa, bank transfers, and direct deposits.
• Full payment or a confirmed deposit is required before dispatching an order.

3.3 Order Confirmation

• Once you place an order, you will receive an order confirmation email or message with details.
• If we need further verification, we may contact you before processing the order.

3.4 Cancellation & Changes

• Orders can only be canceled or modified within 24 hours of placement, provided the order has not been processed.
• Custom-made or cut-to-size orders cannot be canceled once production has begun.

4. Shipping & Delivery

4.1 Delivery Areas & Timeframes

• We deliver across major towns in Kenya. Delivery times range from 3 to 7 days, depending on location.
• Some locations may require third-party logistics, and additional charges may apply.

4.2 Delivery Charges

• Delivery costs are calculated based on distance, order volume, and weight.
• Customers may also arrange their own transport for pick-up from our factory.

4.3 Risk & Ownership

• Ownership of products transfers to the buyer upon full payment and dispatch.
• Risk of loss or damage during transport is the responsibility of the buyer if using their own transport provider.

5. Returns & Refunds

5.1 Eligibility for Returns

We accept returns only if:

• The product received is damaged, defective, or incorrect due to our error.
• The request is made within 48 hours of delivery.

5.2 Non-Returnable Items

• Custom-cut or modified products.
• Products damaged due to incorrect storage or mishandling by the buyer.

5.3 Refund Process

• Approved refunds will be processed within 7-14 business days via the original payment method.
• If a replacement is preferred, we will arrange a new delivery.

6. Warranty & Quality Guarantee

• Our PVC-coated chainlink comes with a 15-year fade-free warranty.
• All products meet industry standards for durability and strength.
• Claims related to product quality must be reported within 7 days of delivery for investigation.

7. Limitation of Liability

• Shujaa Steel is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
• We do not guarantee uninterrupted or error-free website access.
• Liability for any claim shall not exceed the total amount paid for the product in dispute.

8. Privacy Policy

• We collect user data such as name, contact information, and order details to fulfill purchases and improve services.
• We do not sell or share personal data with third parties, except for logistics or legal compliance.
• By using our website, you agree to our Privacy Policy [link to Privacy Policy].

9. Intellectual Property

• All website content, including text, images, product descriptions, and logos, are property of Shujaa Steel.
• Unauthorized reproduction, distribution, or use of content is prohibited.

10. Force Majeure

• We shall not be held responsible for any delays or failure to deliver due to circumstances beyond our control, including but not limited to strikes, natural disasters, government regulations, or supply chain disruptions.

11. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Kenya.
• Any disputes will first be attempted to be resolved amicably. If unresolved, disputes will be subject to the jurisdiction of Kenyan courts.

12. Contact Us

For any inquiries, complaints, or assistance, contact us via:
Factory Address: Eastern Bypass Kamakis
Phone:+254 704 908 778
Email: [email protected]
Website: www.shujaasteel.com

By using our website or purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Shujaa Steel reserves the right to update these Terms at any time without prior notice.